GJames Ltd Refund Policy
At GJames Ltd, we value our clients’ trust and satisfaction. Our refund policy is designed to ensure transparency and fairness while addressing refund requests effectively. Please read the policy below carefully:
- Scope of Refunds
Refunds are applicable in the following circumstances:
Services are not delivered as agreed upon in the contract.
Errors or delays caused by GJames Ltd that prevent the completion of the service.
Cancellation of services within the specified cancellation period.
- Refund Eligibility
Clients may be eligible for a refund under the following conditions:
Refund requests are submitted within 30 days of the issue arising.
Sufficient evidence or documentation is provided to support the claim (e.g., receipts, agreements, and communication records).
Refund requests comply with the terms and conditions outlined in the client agreement.
- Non-Refundable Circumstances
Refunds will not be granted in the following cases:
The service was fully delivered as agreed.
Client dissatisfaction arises from external factors beyond GJames Ltd’s control, such as changes in personal circumstances or third-party delays.
Failure to provide required documentation or information on time by the client.
Cancellation outside the cancellation period or after significant progress has been made in delivering the service.
- Refund Process
Refund requests must be submitted in writing to refunds@gjames.ltd with all supporting documentation.
Upon receiving the request, GJames Ltd will review the claim within 10 business days.
If approved, refunds will be processed within 14 business days of approval using the original payment method. - Partial Refunds
In cases where partial services were provided, a partial refund may be issued, depending on the work completed and expenses incurred. - Changes to the Policy
GJames Ltd reserves the right to modify this refund policy at any time. Clients will be notified of changes via email or updates on our website. - Contact Us
For questions or concerns regarding refunds, please contact:
Email: refunds@gjames.ltd
Phone: 07394316648